Question 1

What is BoraSpace?

Accepted Answer

BoraSpace is a secure digital platform that connects users with verified, licensed therapists for mental health and wellness support.

Question 2

How does BoraSpace work?

Accepted Answer

You browse available therapists, view their profiles, book an appointment, and join sessions directly inside the app through secure call or chat.

Question 3

Who can use BoraSpace?

Accepted Answer

Anyone seeking mental health, emotional support, or professional therapy services.

Question 4

Do I need an account to use the app?

Accepted Answer

Yes, you need an account to book therapists, schedule sessions, or access secure messaging.

Question 5

Are the therapists licensed?

Accepted Answer

Yes. All therapists are independently licensed professionals. BoraSpace manually verifies their credentials.

Question 6

Does BoraSpace employ the therapists?

Accepted Answer

No. Therapists are independent and provide services on their own. BoraSpace is a marketplace and does not offer therapy itself.

Question 7

How do I choose the right therapist?

Accepted Answer

You can browse profiles, view qualifications, specializations, experience, and client reviews to select a suitable match.

Question 8

How do I book a session?

Accepted Answer

Browse therapist profiles → Choose a time slot → Confirm the appointment.

Question 9

How are call sessions conducted?

Accepted Answer

Call sessions are hosted inside the app. You will receive a call from the therapist at the scheduled time.

Question 10

Is messaging secure?

Accepted Answer

Yes. All chat messages are end-to-end encrypted. BoraSpace does not access the messages. Only the therapist and you can see the messages.

Question 11

Can I reschedule or cancel my session?

Accepted Answer

Yes, depending on the therapist's cancellation policy.

Question 12

How do I pay for a session?

Accepted Answer

Payments are processed through trusted third-party providers. You can pay securely using your preferred method.

Question 13

Does BoraSpace take a commission?

Accepted Answer

Yes. BoraSpace charges a small service fee from the therapist, not the client.

Question 14

Are payments safe?

Accepted Answer

Yes. All transactions use PCI-compliant payment processors.

Question 15

Does BoraSpace store my messages?

Accepted Answer

No. Messages are end-to-end encrypted and are not stored on BoraSpace servers.

Question 16

What personal information do you collect?

Accepted Answer

Only basic account details (name, email, phone) and booking information. We do not store therapy notes or session content.

Question 17

Are my call sessions recorded?

Accepted Answer

No. BoraSpace does not store or record any call sessions.

Question 18

Is my data shared with anyone?

Accepted Answer

No. Data is only shared with therapists you choose to book or where legally required.

Question 19

How do I update my profile?

Accepted Answer

Go to Settings → Profile → Edit and save changes.

Question 20

How do I delete my account?

Accepted Answer

You may request account deletion through the Settings → Support menu.

Question 21

I can't join a call session — what should I do?

Accepted Answer

Check your internet connection, update the app, or restart your device. If the issue continues, contact support.

Question 22

Why is my payment failing?

Accepted Answer

This may be due to Mobile Money or Bank issues, bank restrictions, or network interruptions. Try another payment method or contact the support team.

Question 23

The app is not loading properly.

Accepted Answer

Try closing and reopening the app, clearing cache, or updating to the latest version.

Question 24

How do I join as a therapist?

Accepted Answer

Send an email to info@boraspace.com with your license and documents, and we will complete the verification process. Or Use contact form to apply.

Question 25

How does scheduling work for therapists?

Accepted Answer

You can set your availability, manage booking slots, and confirm or reschedule appointments.

Question 26

Is BoraSpace a healthcare provider?

Accepted Answer

No. BoraSpace is a technology marketplace that connects clients and therapists. Therapists are independent professionals responsible for their services.

Question 27

Can BoraSpace provide medical advice?

Accepted Answer

No. All advice comes directly from licensed therapists, not from BoraSpace.

Question 28

In case of an emergency, can I contact my therapist here?

Accepted Answer

No. BoraSpace is not an emergency service. If you are in crisis, contact your local emergency hotline immediately.

Frequently Asked Questions

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